What Does This Warranty Cover?
SAM-Works HK Ltd warrants this STANLEY® Truck (the “Product”) will be replaced if it fails to provide normal wear for five full years. Coverage under this Limited Warranty applies only to the original purchaser and to Products purchased new in the European Union. Subject to the limitations below, SAM-Works warrants that the Product will maintain shape, form and functionality if loaded to the indicated maximum loading capacity. Please retain your sales receipt and proof of purchase as these are required when processing a warranty claim. Submitting a claim does not guarantee replacement of the product. All claims are reviewed to determine validity and processed as such.
How Long Does The Coverage Last?
The Limited Warranty for this Product starts on the original date of purchase and expires 5 years from such date.
What Will SAM-Works Do?
If a defect that is covered during the Limited Warranty period occurs, SAM-Works will replace the Product. At SAM-Works’ discretion, it may substitute a replacement of equal or higher quality if a replacement Product is not available, or, SAM-Works may refund a percentage of the purchase price of the Product based on the date from when the Product was purchased as follows: to 2 years (50%), 2 to 5 years (20%). Where a replacement is required, Limited Warranty coverage for the Product is limited to a one time replacement during the original Limited Warranty period which starts on the original date of purchase and expires 5 years from such date. Replacement of a Product under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period.
What Does This Warranty Not Cover?
This Product is intended for consumer foot traffic. This Product is not intended to support heavy equipment, machinery or objects exceeding the maximum loading capacity and dimensions of the platform. The Limited Warranty does not cover the following: (a) any damage caused by the Purchaser or a third-party; (b) subjected to physical abuse or misuse, or when the product failure is due to causes other than defective material and/or workmanship; (c) any damage or excessive wear associated with acts which are contrary to the Product’s intended use. If any of the above conditions occur, this Limited Warranty is void. Failure to follow the manufacturer’s use and care instructions may void this Limited Warranty. SAM-Works reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product failure is due to causes other than defective material and/or workmanship. This Limited Warranty does not include reimbursement for inconvenience, loss of use, shipping or any other costs or expenses.
There shall be no liability on the part of SAM-Works for any special, indirect, incidental or consequential damages or for any other damage, claim or loss not expressly covered by the terms of this Limited Warranty.
The service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of product failure during the Limited Warranty period. SAM-Works makes no warranty beyond what is contained in this Limited Warranty. SAM-Works does not authorize any person to create for it any other obligation or ability in connection with this warranty.
How Does Country-Specific Law Apply?
This warranty gives you specific legal rights, and you may also have other rights which may vary from country to country within the European Union.
How Do You Get Service?
If you are considering placing a warranty claim, please visit our web site: www.STANLEYTRUCKS.com and choose the contact us link. You will be instructed to complete a simple claim form and submit it with the proof of purchase and a copy of the sales receipt. These are necessary to begin processing your claim.
For general questions about this product, please contact us. Our standard business hours are 08:30 hrs – 17:00 hrs, Monday – Friday (excluding holidays). You may also leave a voice mail message and a Call Center Agent will return your call within 24 business hours.